服務設計的連結

ijdavid March 07, 2023

 全球服務設計知名機構

  1. Service Design Network: This is a global organization dedicated to promoting the practice of service design and connecting practitioners around the world. They offer training, events, and resources for service designers and organizations.
  2. IDEO: IDEO is a design and innovation consultancy that is known for its work in human-centered design, including service design. They work with organizations across a wide range of industries to help them innovate and design better products and services.
  3. Design Thinking Academy: Based in Germany, the Design Thinking Academy offers training and workshops in design thinking, service design, and innovation. They work with organizations in both the private and public sectors.
  4. Designit: Designit is a global design firm that offers services in design thinking, service design, and innovation. They work with clients across a wide range of industries to help them create better customer experiences.
  5. Frog Design: Frog Design is a global design and strategy firm that specializes in service design, customer experience design, and innovation. They work with clients across a range of industries to create better products and services.
  6. Livework: Livework is a service design consultancy that works with organizations to design and deliver better services for their customers. They specialize in designing services that are user-friendly, accessible, and responsive to customer needs.
  7. Fjord: Fjord is a global design and innovation consultancy that specializes in service design and customer experience design. They work with organizations across a range of industries to help them create better products and services that meet the changing needs of their customers.
  8. Accenture Interactive: Accenture Interactive is a digital agency that offers a range of services, including service design, customer experience design, and innovation. They work with clients across industries to help them create better customer experiences and drive business growth.
  9. Business Innovation Factory: The Business Innovation Factory is a non-profit organization that works with organizations to develop and test new business models and services. They focus on human-centered design and innovation to create better outcomes for customers and organizations.
  10. 台灣服務科學學會
國家
  1. United Kingdom: The UK government has a Service Design and Standards team that is responsible for designing and improving public services to make them more efficient, effective, and user-friendly. They work with departments and agencies across the government to apply service design and design thinking methodologies.
  2. United States: The U.S. government has a Customer Experience (CX) Cross-Agency Priority (CAP) Goal, which is a strategic initiative to improve the customer experience across federal agencies. The initiative focuses on using data and insights to identify customer needs and pain points, and using design thinking and agile methodologies to improve service delivery.
  3. Singapore: The Singapore government has a Service Design Centre that is responsible for improving the design and delivery of public services. They use a human-centered design approach to understand and meet the needs of citizens and businesses.
  4. Australia: The Australian government has a Digital Transformation Agency (DTA) that is responsible for improving government services through digital transformation. The DTA uses design thinking and agile methodologies to improve the design and delivery of digital services.
  5. Canada: The Canadian government has a Service Canada organization that is responsible for providing citizens with access to government services and benefits. Service Canada uses customer-centric design principles to improve the design and delivery of services.

軟體公司

  1. Miro: Miro is a collaborative online whiteboard platform that is used by many service design and innovation teams. It allows teams to work together remotely to ideate, plan, and design services using digital tools.

  2. ServiceNow: ServiceNow is a cloud-based platform that helps organizations automate their service delivery processes. It includes tools for service design, incident management, problem management, and change management.

  3. SAP: SAP offers a range of software solutions for service design and innovation, including SAP C/4HANA, which is a customer experience platform that helps organizations deliver personalized and consistent experiences across all channels.

  4. Salesforce: Salesforce offers a range of cloud-based software solutions for customer experience management, including tools for service design and innovation. Their Service Cloud platform includes features for case management, knowledge management, and service analytics.

  5. IBM: IBM offers several software solutions for service design and innovation, including IBM Cloud Pak for Automation, which is a platform that helps organizations automate their service delivery processes using artificial intelligence and machine learning.

學校

台灣 

  1. 國立清華大學 服務科學研究所
  2. 國立成功大學 創意產業設計研究所 產業與服務創新組
  3. 實踐大學智慧服務管理英語學士學位學程
  4. 國立臺北科技大學 資訊科技與服務設計研究所：提供碩士班學位課程，包括人因工程、設計思考、使用者經驗設計等相關科目。
  5. 輔仁大學 服務創新與設計碩士學位學程：提供碩士班學位課程，包括設計思考、品牌策略、資訊設計等相關科目。
  6. 亞洲大學 行動商務與多媒體應用學系：提供學士學位課程，包括設計思考、使用者體驗設計等相關科目。
  7. 台北市立大學 數位設計學系：提供學士學位課程，包括設計思考、使用者經驗設計、品牌策略等相關科目。
  8. 中原大學 資訊設計學系：提供學士學位課程，包括設計思考、互動設計、品牌策略等相關科目。
  9. 明新科技大學 數位媒體設計學系：提供學士學位課程，包括設計思考、使用者經驗設計、互動設計等相關科目。

美國

  1. Stanford d.school: Stanford's Hasso Plattner Institute of Design, also known as the d.school, offers a range of courses and programs in design thinking and innovation. Their curriculum focuses on human-centered design and includes a strong emphasis on service design.

  2. Pratt Institute: The Pratt Institute in New York offers a Master's program in Service Design that focuses on developing students' skills in design thinking, customer experience design, and innovation

  3. LUMA Institute: The LUMA Institute offers training and resources in design thinking and innovation, including a focus on service design. They work with organizations across a range of industries to help them develop more customer-centric solutions.

  4. Carnegie Mellon University - Master of Design in Transition Design

  5. Parsons School of Design at The New School - Master of Science in Strategic Design and Management

  6. ArtCenter College of Design - Graduate Industrial Design program with a Service Design track

  7. Arizona State University - Master of Science in Design and Urban Ecologies

  8. California College of the Arts - Master of Design in Interaction Design

  9. Georgia Institute of Technology - Master of Industrial Design with a Service Design concentration

  10. Rhode Island School of Design - Master of Industrial Design with a Service Design focus

  11. School of Visual Arts - Master of Fine Arts in Products of Design with a Service Design concentration

丹麥

  1. Copenhagen Institute of Interaction Design: Located in Denmark, the Copenhagen Institute of Interaction Design offers a Master's program in Interaction Design that includes a focus on service design and innovation.

英國

  1. Royal College of Art: Located in London, the Royal College of Art offers a Master's program in Service Design that focuses on developing students' skills in design thinking, innovation, and customer experience design.more

  2. Glasgow School of Art: The Glasgow School of Art in Scotland offers a Master's program in Service Design that focuses on developing students' skills in design thinking, customer experience design, and business strategy.

  3. University of the Arts London: The University of the Arts London offers a range of design programs, including a Master's program in Service Experience Design and Innovation.


義大利

  1. Politecnico di Milano: Politecnico di Milano is a university in Italy that offers a Master's program in Service Design that focuses on developing students' skills in design thinking, user experience design, and business strategy.

瑞士

  1. Hyper Island: Hyper Island is a Swedish school that offers a range of programs in design, digital strategy, and innovation. They offer courses and workshops in service design and design thinking for individuals and organizations.

德國
  • Hasso Plattner Institute of Design at the University of Cape Town: The d.school at the University of Cape Town is part of the global network of d.schools and offers a range of courses and programs in design thinking and innovation.
中國

  1. Tongji University: Tongji University in Shanghai offers a Master's program in Service Design and Engineering that focuses on developing students' skills in design thinking, innovation, and project management
  2. China Academy of Art: The China Academy of Art in Hangzhou offers a Master's program in Design (Service Design) that includes a focus on user-centered design, business innovation, and social innovation.
  3. Tsinghua University: Tsinghua University in Beijing offers a Master's program in Industrial Design that includes a focus on service design and user-centered design.
  4. Shenzhen University: Shenzhen University offers a Master's program in Design (Service Design) that includes a focus on design thinking, user-centered design, and business innovation.
芬蘭

  • Aalto University in Finland: Aalto University offers a Master's program in Creative Sustainability that includes a focus on sustainable service design.

荷蘭
  1. Delft University of Technology: Delft University of Technology offers a Master's program in Design for Interaction, which includes a specialization in Service Design.
  2. Eindhoven University of Technology in the Netherlands: Eindhoven University of Technology offers a Master's program in Industrial Design that includes a focus on service design and user-centered design.
澳洲

  • RMIT University: RMIT University in Melbourne offers a Master's program in Service Design, which covers topics such as design thinking, customer experience design, and design research.

  • Queensland University of Technology: Queensland University of Technology in Brisbane offers a Master's program in Service Design, which focuses on developing students' skills in design thinking, user experience design, and business strategy.

瑞典

  • Linköping University: Linköping University offers a Master's program in Design, with a specialization in Service Design and Innovation.

  • Umeå Institute of Design: Umeå Institute of Design offers a Master's program in Interaction Design, which includes a focus on Service Design and User Experience Design.

  • Linnaeus University: Linnaeus University in Sweden offers a Master's program in Service Design and Innovation that focuses on developing students' skills in design thinking, user-centered design, and innovation.

加拿大

  • OCAD University: OCAD University in Toronto offers a Master's program in Strategic Foresight and Innovation, which includes courses in Service Design.

  • Humber College: Humber College in Toronto offers a Bachelor's program in Industrial Design, with a focus on User-Centered Design and Service Design.

紐西蘭

  • Massey University: Massey University in Wellington offers a Master's program in Service Design, which covers topics such as design thinking, user experience design, and design research.

南韓

  • Korea Advanced Institute of Science and Technology (KAIST): KAIST offers a Master's program in Industrial Design, which includes a focus on Service Design and Design Thinking.

挪威

  • Oslo School of Architecture and Design: The Oslo School of Architecture and Design in Norway offers a Master's program in Design that includes a focus on service design and innovation.

墨西哥

  • Centro de Diseño, Cine y Televisión: The Centro de Diseño, Cine y Televisión in Mexico City offers a Master's program in Service Design that includes a focus on user-centered design and business innovation.


影片

  1. "What is Service Design?" by the Service Design Network: https://www.youtube.com/watch?v=amxAKxpAJx4

  2. "Introduction to Service Design" by the Interaction Design Foundation: https://www.youtube.com/watch?v=hhsYfz_NWF0

  3. "Service Design Explained" by Knight Moves: https://www.youtube.com/watch?v=f-EiW6oQd0o

  4. "Designing for Service: Creating an End-to-End Service Experience" by IBM Design: https://www.youtube.com/watch?v=6OeDfpWoQ88

  5. "Designing for Service: The Challenges of Service Design" by IDEO U: https://www.youtube.com/watch?v=QgbQ2sJFTGA

  6. "Service Design: The Basics" by The Service Design Show: https://www.youtube.com/watch?v=snxGk9gmWfg

  7. "Service Design and Innovation: An Introduction" by the Queensland University of Technology: https://www.youtube.com/watch?v=W_R1e3N8ljQ

  8. "The Power of Service Design Thinking" by Philippa Rose: https://www.youtube.com/watch?v=qSgYbYm8oRE

  9. "Design Thinking for Service Innovation" by the National University of Singapore: https://www.youtube.com/watch?v=2Jh8ZGg1Zv0

  10. "Service Innovation: How to Go from Idea to Reality" by the Kellogg School of Management at Northwestern University: https://www.youtube.com/watch?v=Gblyd5G3f8g

  11. "The Future of Service Design: From Design Thinking to Systems Thinking" by Birgit Mager: https://www.youtube.com/watch?v=-tBgxHxidXM

  12. "The Basics of Service Design" by Designit: https://vimeo.com/341749126

  13. "Design Thinking for Services" by Practical Service Design: https://vimeo.com/106876942

  14. "Service Design: What is it and why is it important?" by Design Council: https://vimeo.com/142275972

  15. "The Art of Service Design" by Tony Golsby-Smith: https://vimeo.com/33853690

  16. "Service Innovation and Design" by Service Science Factory: https://vimeo.com/157369729
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